Terms of service - Swimming Lessons

CANCELLATION POLICY

Clients may book a maximum of 1 make-up session per 6 lessons. Clients may book a maximum of 2 make-up sessions for 8 or more lessons. Any lessons canceled after you have exceeded your maximum amount of make-ups will not be refunded/rebooked.

WEATHER POLICY 

Rain or shine our lessons will run and our instructors will be there. Should there be signs of thunder/lightning then this becomes a risk and we will rebook/move the lesson. This will not count towards your makeup session. 

REFUND POLICY

We are happy to provide refunds within the first 2 lessons should you no longer want to continue with our services. However, after the third lesson is complete we will no longer offer a refund for the session. We have had 100% satisfaction with our clients and we plan to keep it that way! However, should you want a refund after 2 lessons you will receive a refund for the remaining lessons but NOT lessons that have already been completed.